Help & Questions


Help & Questions

Need help with an order, shipping, returns, or product compatibility? We’ve got you.

Contact us

  • Phone: +37126092425
  • Email: soundberryshop@gmail.com

Order help

  • You’ll receive an order confirmation email after checkout.
  • If you made a mistake (wrong model/address), contact us ASAP and we’ll try to fix it before it ships.

Shipping & delivery

  • Shipping options and estimated delivery times are shown at checkout.
  • Once your order is shipped, you’ll receive tracking details (if available for your shipping method).

Returns & exchanges

  • If you want to return or exchange an item, email us with:
    • your order number
    • the reason (return/exchange)
    • photos (if the item is damaged or incorrect)
  • Items should be unused and in original packaging where possible.

Damaged / wrong item

If your order arrives damaged or you received the wrong item, contact us with photos and we’ll sort it out as quickly as possible.

Compatibility (very important)

  • Please double-check your iPhone model before ordering (e.g., iPhone 13 vs 13 Pro vs 13 Pro Max).
  • If you’re unsure, message us with your phone model and we’ll help you choose the right case.

Common questions

Do your cases support MagSafe?

Only products marked “MagSafe” support MagSafe accessories.

How fast do you reply?

We aim to respond within 1–2 business days.


Thanks for choosing Soundberry 💜